All prices are displayed in Danish Kroner (DKK). Please note that local import charges (customs duty, sales tax) may occur depending on your region or country. These charges are at your own expense.
We accept payment via VISA, MasterCard and American Express. When paying by card you will be asked for the card number, it’s period of validity and the CVC code. We do not store card numbers after the transaction has been completed. PayPal allows secure payment from your bank account, credit card or PayPal account. We also charge through MobilePay.
Once you’ve placed the order you’ll receive an email with your order confirmation. We process all orders within 24 hours and send you your shipping information via email once it is processed. If you have any questions about the status of your order please reach out to email@example.com
CANCEL OR EDIT ORDER
We process orders ASAP, but we’ll do our best to catch it before it goes out, If you need to make changes or cancel your order, please reach out to firstname.lastname@example.org immediately and be sure to include your order number in your request.
For online orders, we accept jewlery in new condition for a full refund. There’s no restocking fee and return shipping is free for returns worldwide. You have 14 days from the ship date to get your return back to our HQ in Copenhagen. Your refund will be credited to the original form of payment used to make the purchase, once we’ve received your item. You will receive notification via email when we’ve accepted your return. We monitor returns to identify potential misuse or abuse of our return policies and reserve the right to refuse service to anyone. Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way. Please contact email@example.com to process a return. We provide a prepaid return label to make it super easy for you to send it back.
If you would like to exchange something for a different piece of jewlery, please return the original item(s) and place a new order or get in touch via firstname.lastname@example.org
DAMAGED / LOST PACKAGES
Contact us right away if you receive a wrong item. If the package arrives to you damaged, please snap a few photos of it and send us an email with the documentation. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. If your package has been lost in transit, please reach out to email@example.com right away.
Carcel never provides your information to third parties. All information entered on the site is encrypted and secure. We care for the security and privacy of all our customers.